At Shokini, we want you to love what you wear. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
Items must be unworn, unwashed, and in original condition, with all tags attached.
Items showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
Sale or discounted items
Gift cards
Underwear, swimwear, or accessories (for hygiene reasons)
How to Start a Return
Email us at [your email here] with your order number and reason for return.
Once approved, we’ll provide return instructions.
Ship the item back to us within the given timeframe.
Refunds
Once we receive and inspect your return, you’ll be notified.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you received a faulty item, contact us within 48 hours of delivery with photos.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as Shokini is not responsible for lost returns.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please contact us immediately so we can resolve it as quickly as possible.
